FAQs

Booking & Availability 

How do I book with you?
The quickest way to reach me is via text but, there is a section on the booking page that you can fill out to request your services as well. Let me know your dates, your pets, your location, and what service you’re looking for. I’ll confirm availability and next steps.

How far in advance should I book?
I’m happy to accept requests as close as 24 hours in advance when availability allows. For holidays and school breaks, booking as early as possible is strongly recommended.

Do you take same-day bookings?
Sometimes! If my schedule allows it, I’m happy to help. 

What areas do you serve?
I’m based in Plymouth, MA and typically serve Plymouth and nearby towns. I’ve also provided pet care across the U.S. and internationally. Travel sits are considered individually, with availability and pricing discussed in advance.

Safety, Trust, and Your Home

Are you insured or experienced?
Yes! I am insured with Pet Care Insurance and have been professionally pet sitting for 6 years.

Will you meet my pets before the first booking?
If possible, yes. Meet and greets help everyone feel comfortable and make the first visit smoother. They’re optional, not required, and can be done either in person or by video chat if that’s more convenient for you.

Do you take reactive or anxious pets?
In some cases, yes. I understand that anxiety and reactivity can come from many places, and I’m happy to talk through your pet’s specific needs. With clear communication and a plan in place, we can decide together if it’s a good fit.

Can you bring in mail/packages or water plants?
Yes, basic household tasks can be included. Please leave a brief care note outlining your pet’s routine along with any additional home needs you’d like handled during visits.

Pricing & Payments

How do I pay?
Cash, Venmo, PayPal, debit, or credit. Payment details will be confirmed when booking.

What’s your cancellation policy?
Pet sitting services receive a full refund if cancelled at least 7 days prior to the start of the sit. Drop-ins, walks, and pet photography services receive a full refund if cancelled at least 3 days in advance. Cancellations made after these timeframes are non-refundable.

Keys, Access, and Logistics

How do you handle keys?
Whatever’s easiest: lockbox, hidden key, or pickup/drop-off. Details to be confirmed before the first visit.

What if there’s an emergency?
I am not a veterinarian or emergency medical provider. If an emergency occurs, I will contact you immediately. If you cannot be reached, I will follow the care plan discussed during booking and contact your designated veterinarian or emergency contact. By booking services, you authorize me to seek veterinary care on your behalf and agree to be financially responsible for any resulting costs.

Final Disclosures

While I take every reasonable precaution, clients are responsible for disclosing any history of aggression or behavioral concerns and remain responsible for any damage or injury caused by their pet(s), including bites or scratches to people or other animals.

Clients are responsible for providing safe, working equipment (leashes, collars, harnesses) and ensuring reasonable access to the home and pet(s). If snow, ice, or other hazardous conditions are not properly cleared, services may be modified or canceled without refund.

I am not responsible for issues caused by faulty locks, alarms, or access instructions provided incorrectly, and any  resulting costs shall be paid by the pet owner.

Photos and videos taken during care may be used for portfolio or social media unless otherwise requested in writing.

No off-leash walks unless explicitly approved in advance.

By booking services with TayCare Pet Services, you confirm that the information you've provided is accurate and that you agree to the policies, disclosures, and care terms.